Shipping & Returns

On orders over R1000
Urban Sass offers FREE delivery on orders over R1000. Purchases to be received three to five (2-5) business days after your order has been placed. We will always aim for the quickest time possible – depending on the time of your order and area you live in, some delays may occur. Some increased charges may occur for rural areas or on Game Farms, Mines, Farms etc. Peak periods such as Black Friday and Christmas may result in some delays.

DELIVERY METHODS
In general orders are despatched on the day after they are received, however at busy times this may not be possible. Please therefore allow up to one week for delivery. Orders sent by courier need to be signed-for on delivery.
Claims for damage, packing errors or non-delivery of goods must be received by Urban Sass within 14 days of placing your order. In the event that no such claim is received within the specified time period, the sale will be considered final and the goods deemed to be received in good working condition and as ordered.

PEAK PERIODS
During very busy periods, like Black Friday and December holidays, alternate delivery times should be taken into consideration for all delivery options. We will keep you posted on the actual delivery time.

RETURNS POLICY – SATISFACTION GUARANTEED!
Urban Sass trusts that you are satisfied with your purchases. We only stock brands that we know provide the greatest results and get raving reviews.

However, if for any reason you are not satisfied with your purchase, please contact hello@urbansass.co.za within 7 days with a detailed description of the query, including a photograph and the batch code of the product.

If for any reason you wish to return goods purchased directly from us, we will provide a refund or exchange the item upon returning it to us. All we ask is that the products are either unused or at least 90% full.

Returns must be made within 60 days of purchase and be sent back to Deluxe Shop in good order.

Please note: to receive a full refund for a product/s delivered with a promotional free gift, both the item purchased and the free gift must be returned within 28 days of the purchase date.

Due to COVID and stock coming from international countries and other provinces of South Africa, there can also be a delay with deliveries due to customs, and as soon as our stock arrives we will deliver. But if we don’t have stock and an order is made we will contact you.